Last updated: [DATE]
These Terms and Conditions ("Terms") apply to every visit to bookingvue.com, to every order placed there, and to all use of the BookingVue plugin. By placing an order or by installing and using the plugin, you accept these Terms.
1. Who we are
Trading name BookingVue
Legal entity [LEGAL/COMPANY NAME]
Address [STREET, POSTAL CODE, CITY, THE NETHERLANDS]
Chamber of Commerce (KvK) [KVK NUMBER]
VAT identification number [VAT ID]
Email [SUPPORT EMAIL]
References to "we", "us" and "our" mean the above entity. "You" means the customer.
2. Definitions
Software — the BookingVue WordPress plugin, in its free and premium versions, including updates.
Free version — the version of the Software that can be used without payment, with limited functionality.
Premium features — the additional functionality unlocked by a valid Licence.
Licence — the right to use the Premium features on a defined number of Sites for a period of one year.
Licence Key — the unique code issued to you after purchase that activates the Premium features.
Site — a single WordPress installation identified by one domain. A staging or development copy of a production Site used purely for testing does not count as a separate Site.
Consumer — a natural person acting for purposes outside their trade, business or profession.
3. The Software
BookingVue is a WordPress plugin that displays booking information from the MotoPress Hotel Booking plugin in a visual calendar and dashboard.The Software requires a working WordPress installation and an installed, licensed and compatible version of MotoPress Hotel Booking. We are not affiliated with, endorsed by or sponsored by MotoPress or its developers. Names of third-party products are used only to describe compatibility. You are responsible for obtaining any licence needed for those third-party products.We list the minimum requirements (WordPress version, PHP version, MotoPress version) on the Website. It is your responsibility to check that your environment meets them before purchase.
4. Orders and formation of the contract
4.1 The presentation of products on the Website is an invitation to purchase, not a binding offer.
4.2 A contract is formed once we confirm your order by email and the payment has been received.
4.3 We may refuse or cancel an order, for example in case of a pricing error, suspected fraud, chargeback history, or a legal restriction such as trade sanctions. If we do, any amount already paid is refunded in full.
4.4 You are responsible for providing a correct and working email address. Licence keys and expiry reminders are sent to that address.
5. Prices, taxes and payment
5.1 Prices are stated in euros (EUR).
5.2 Consumers in the European Union see prices including VAT. VAT is charged at the rate of your country of residence, as required by EU rules for digital services, and we account for it through the One Stop Shop scheme.
5.3 Business customers in the EU outside the Netherlands who supply a valid VAT identification number are invoiced under the reverse charge mechanism, with no VAT added.
5.4 Customers outside the EU are normally invoiced without EU VAT. Any import duties, sales tax, GST or other local charges are your responsibility.
5.5 Payments are handled by Mollie B.V. Available payment methods are shown at checkout. We do not receive or store your card or bank credentials.
5.6 Your invoice is issued electronically and made available by email or in your account.
5.7 If your bank or payment provider applies currency conversion or transaction fees, these are for your account.
6. Delivery
Delivery is digital and immediate. After a successful payment, the Licence Key and download instructions are sent to the email address you provided, normally within a few minutes. If you have not received them within [24 hours], check your spam folder and then contact [SUPPORT EMAIL].
7. Licence terms
7.1 What you receive
Subject to payment and to these Terms, we grant you a non-exclusive, non-transferable, worldwide right to use the Premium features on the number of Sites covered by your purchase:
One Site Licence — 1 Site
Five Site Licence — up to 5 Sites
The Licence includes access to updates and to support for as long as it is valid.
7.2 Licensing of the code
The PHP code of the Software is licensed under the GNU General Public License version 2 or later (GPLv2+), in accordance with WordPress licensing requirements. Images, logos, the BookingVue name and other non-code assets are not covered by the GPL and remain our property.
What you purchase is a Licence Key that provides access to the Premium features, automatic updates and support. Your rights under the GPL do not entitle you to use a Licence Key you have not purchased, nor to updates or support without a valid Licence.
7.3 What is not permitted
You may not:share, publish, resell or sublicense your Licence Key;use one Licence Key on more Sites than it covers;circumvent, disable or tamper with the licence validation of the Software in order to obtain the Premium features without a valid Licence;use the Software for any unlawful purpose, or in a way that infringes the rights of others.If you breach this clause, we may suspend or terminate the Licence without a refund, without prejudice to our other rights.
7.4 Licence key security
You are responsible for keeping your Licence Key confidential. If you believe it has been compromised, contact us and we will issue a replacement.
8. Term, renewal and expiry
8.1 A Licence runs for one (1) year from the date of purchase.
8.2 There is no automatic renewal and no recurring payment. Your Licence simply expires at the end of the term.
8.3 We send a reminder by email before the expiry date. We cannot guarantee delivery of that reminder; monitoring your expiry date remains your own responsibility.
8.4 To continue receiving updates and support, you place a new order before or after expiry. Renewal prices are those published on the Website at the time of renewal.
8.5 On expiry, the Premium features are deactivated and the Software reverts to the Free version. The Software continues to work with the functionality of the Free version; it does not stop working, and no data is deleted. Any configuration relating to Premium features is retained and becomes active again when a valid Licence is applied.
9. Updates and support
9.1 During the term of a valid Licence you receive updates of the Software as we release them, including security and compatibility updates. We do not commit to a specific release schedule or to particular new features.
9.2 Support is provided by email at [SUPPORT EMAIL] [or via the support form on the Website], in English [and Dutch]. We aim to respond within [2] business days. Support hours are [Monday to Friday, 09:00–17:00 CET/CEST], excluding Dutch public holidays.
9.3 Support covers installation, configuration and defects in the Software. It does not cover: custom development, theme or third-party plugin conflicts we did not cause, server administration, WordPress training, or issues arising from modified code.
9.4 We may end support for versions of WordPress, PHP or MotoPress that are no longer maintained by their own developers.
10. Right of withdrawal and money-back guarantee
10.1 Statutory right of withdrawal (EU consumers)As a consumer in the European Union you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which the contract was concluded.For digital content delivered immediately, the law allows a trader to ask you to waive this right. We do not ask you to waive it. You keep the full statutory withdrawal period even though your Licence Key is delivered straight away.To exercise the right, inform us of your decision by an unequivocal statement — an email to [SUPPORT EMAIL] is sufficient. You may use the model withdrawal form available at [LINK TO MODEL FORM], but this is not obligatory. Sending your notice before the period expires is enough to meet the deadline.We reimburse all payments received from you without undue delay and in any event within 14 days of the day on which we are informed of your decision, using the same means of payment you used, without any fees for you. On withdrawal, your Licence Key is deactivated and you must stop using the Premium features.
10.2 Our 14-day money-back guaranteeIn addition to the above, and regardless of where you live or whether you buy as a consumer or a business, we offer a 14-day money-back guarantee:
- Request a refund within 14 days of your purchase by emailing [SUPPORT EMAIL] from the address used for the order, stating your order number.
- No detailed justification is required, though we appreciate hearing what did not work for you.
- On approval, your Licence Key is deactivated and you must stop using the Premium features and remove the Software from any Site where the Premium features are in use.Refunds are made through the original payment method within 14 days of approval.
- The guarantee does not apply where the Licence Key has been shared or published, where the licence validation has been circumvented, or in case of repeated buy-and-refund behaviour with the same customer, email address or payment instrument.
11. Your obligations
You are responsible for:
- your own hosting, WordPress installation, backups and security;
- making a full backup before installing or updating the Software;
- ensuring your use of the Software complies with the laws that apply to you, including data protection law in relation to your own guests and visitors;
- the accuracy of the information displayed on your own website.
12. Warranty and conformity
12.1 We warrant that the Software will, in all material respects, perform as described in the documentation on the Website at the time of purchase.
12.2 Where you are a consumer in the EU, you have statutory rights regarding conformity of digital content and the supply of updates. Nothing in these Terms limits those rights.
12.3 Beyond clause 12.1 and any mandatory statutory rights, the Software is provided "as is". We do not warrant that it will be uninterrupted or error-free, that it is fit for a particular purpose of yours, or that it is compatible with every theme, plugin or hosting environment.
12.4 The Free version is provided without warranty and without any obligation of support.
13. Liability
13.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for intent or gross negligence, or for anything else that cannot be limited under applicable mandatory law.
13.2 Subject to clause 13.1, our total liability arising out of or in connection with the Software or these Terms is limited to the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.
13.3 Subject to clause 13.1, we are not liable for indirect or consequential loss, including loss of profit, loss of bookings or revenue, loss of goodwill, loss or corruption of data, or business interruption.
13.4 We are not liable for defects or damage resulting from: modification of the Software by you or a third party, use contrary to the documentation, incompatible or outdated third-party software, failures of hosting or third-party services, or your failure to keep backups.
13.5 Where you are a consumer, statutory limitation periods and consumer protections take precedence over this clause.
14. Intellectual property
The BookingVue name, logo, website design, documentation, screenshots and other non-code materials are our property or that of our licensors and are protected by intellectual property law. Except for the rights expressly granted in clause 7, no rights are transferred to you.
You may refer to BookingVue by name when describing your own website, but you may not use our name or logo in a way that suggests a partnership, endorsement or affiliation without our prior written consent.
15. Personal data
We process personal data in accordance with our Privacy Policy. Where the Software processes personal data on your own website, you are the controller for that processing and you are responsible for your own privacy notice and, where required, a lawful basis and consent mechanism.
16. Suspension and termination
16.1 You may stop using the Software at any time. Except under the money-back guarantee in clause 10, fees already paid are not refundable.
16.2 We may suspend or terminate a Licence with immediate effect if you materially breach these Terms, in particular clause 7.3, or if a payment is reversed or charged back.
16.3 On termination, your right to use the Premium features ends and the Software reverts to the Free version.
17. Availability of the Website
We aim to keep the Website and the update service available, but we do not guarantee uninterrupted availability. We may carry out maintenance, and we may temporarily restrict access. We are not liable for downtime of hosting providers, payment providers or other third parties.
18. Force majeure
We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including outages of hosting or payment providers, cyberattacks, power or internet failures, government measures, or natural events.
19. Changes to the Terms and to prices
19.1 We may amend these Terms, for example to reflect changes in the Software or in the law. The current version is always published on the Website with the date of last revision.
19.2 Amendments do not apply retroactively to Licences already purchased; the version accepted at the time of your order governs that Licence for its term. Renewals are subject to the version in force at the moment of renewal.
19.3 We may change our prices at any time. Price changes never affect an order already placed.
20. Complaints and dispute resolution
If you are not satisfied, email [SUPPORT EMAIL] with a clear description of your complaint. We acknowledge complaints within [5] business days and aim to resolve them within [14] days. Most issues are settled quickly this way.
If we cannot resolve the matter together, you may bring the dispute before the competent court in accordance with clause 21.
21. Governing law and jurisdiction
21.1 These Terms and any contract concluded under them are governed by the law of the Netherlands, excluding the United Nations Convention on Contracts for the International Sale of Goods.
21.2 Where you are a consumer resident outside the Netherlands, you additionally enjoy the protection of any mandatory provisions of the law of your country of residence that cannot be derogated from by agreement, and you may bring proceedings in the courts of that country.
21.3 For all other disputes, the courts of [COURT DISTRICT, e.g. Rechtbank Overijssel], the Netherlands, have exclusive jurisdiction.
22. General
22.1 If any provision of these Terms is held invalid or unenforceable, the remaining provisions stay in force, and the invalid provision is replaced by a valid one that comes as close as possible to its intended effect.
22.2 Failure to enforce a provision does not constitute a waiver of it.
22.3 You may not assign your rights under these Terms without our written consent. We may transfer our rights and obligations, for example in connection with a sale of the business, without affecting your rights.
22.4 These Terms, together with the Privacy Policy, the Cookie Policy and your order confirmation, form the entire agreement between us regarding the Software.
22.5 These Terms are drawn up in English. Any translation is provided for convenience only; in case of conflict, the English text prevails.
[LEGAL/COMPANY NAME] — [ADDRESS] — [SUPPORT EMAIL] — KvK [KVK NUMBER] — VAT [VAT ID]
