Last updated: 14-09-2026
This Privacy Policy explains how we collect, use, share and protect personal data when you visit bookingvue.com (the "Website"), purchase a licence, or use the Bookingvue plugin (the "Software").
We are based in the Netherlands and sell worldwide. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and, where applicable, other privacy laws such as the UK GDPR and the California Consumer Privacy Act (CCPA/CPRA).
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1. WHO WE ARE (DATA CONTROLLER)
Trading name: Bookingvue
Legal entity: Lab-TS
Address: Kooiweg 3 1, 8896 JL Hoorn, the Netherlands
Chamber of Commerce (KvK): 30187008
VAT number: NL002115751B93
Email: hello@bookingvue.com
For any question about this policy or your personal data, contact us at hello@bookingvue.com.
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2. WHAT DATA WE COLLECT
2.1 When you buy a licence
- Name and email address
- Billing address and country
- Company name and VAT identification number (business customers only)
- Order details: products purchased, order number, amount, currency, date
- Payment status and payment method type (see 2.2)
- The licence key(s) issued to you and their status
- IP address and browser information captured at the time of the order (fraud prevention and tax evidence)
2.2 Payment data
Payments are processed by Mollie B.V. (Amsterdam, the Netherlands). Card numbers, bank credentials and similar payment details are entered directly with Mollie and are never stored on our servers. We receive only a transaction reference, the payment method used, the amount and whether the payment succeeded. Mollie acts as an independent controller for its own payment processing; see Mollie's privacy statement at mollie.com.
2.3 When you contact us
If you use the contact form or email us for support, we process your name, email address, and the content of your message, including any information you choose to share (for example a site URL, screenshots or log files).
2.4 Website usage data
Our web server automatically logs technical data such as IP address, date and time, requested page, referrer and user agent. This is necessary to operate and secure the Website. We also use Google Analytics 4 to understand how the Website is used. Data is aggregated/anonymised and runs only after consent. See our Cookie Policy for details.
2.5 Data processed by the Software
Bookingvue runs on your own WordPress installation. Booking data, guest details and other content displayed by the plugin remain on your server. We do not have access to that data and we do not receive a copy of it. No guest or booking data is transmitted.
If you install the Software on a site that processes personal data of your own guests, you are the controller for that data.
2.6 Newsletter and product emails
If you opt in, we use your email address to send product updates and occasional offers. Transactional emails (order confirmation, licence key delivery, licence expiry reminders) are sent as part of the contract and are not marketing.
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3. WHY WE PROCESS YOUR DATA, AND ON WHAT LEGAL BASIS
Processing your order, delivering licence keys, providing updates and support
Legal basis: performance of a contract (Art. 6(1)(b))
Sending licence expiry reminders and service notices
Legal basis: performance of a contract (Art. 6(1)(b))
Invoicing, VAT reporting and statutory bookkeeping
Legal basis: legal obligation (Art. 6(1)(c))
Licence validation and preventing unauthorised use
Legal basis: legitimate interest (Art. 6(1)(f)) - protecting our product
Website security, error logging, fraud prevention
Legal basis: legitimate interest (Art. 6(1)(f))
Analytics and non-essential cookies
Legal basis: consent (Art. 6(1)(a))
Marketing emails
Legal basis: consent (Art. 6(1)(a)), or legitimate interest for existing customers where permitted
Handling refund requests and disputes
Legal basis: contract and legal obligation
You can withdraw consent at any time; this does not affect processing carried out before withdrawal.
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4. WHO WE SHARE DATA WITH
We share personal data only with providers who help us operate our business, and only as far as needed:
Mollie B.V.
Purpose: payment processing Location: EU (Netherlands)
Hostinger
Purpose: website, email and database hosting Location: US
Google
Purpose: website statistics Location: US
Snelstart
Purpose: invoicing and tax compliance Location: EU (Netherlands)
We do not sell your personal data, and we do not share it for cross-context behavioural advertising.We may disclose data if required by law, court order, or to establish or defend legal claims.
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5. INTERNATIONAL TRANSFERS
Where a provider processes data outside the European Economic Area, we rely on an adequacy decision of the European Commission or on the EU Standard Contractual Clauses together with supplementary measures where necessary. You may request a copy of the relevant safeguards by emailing us.
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6. HOW LONG WE KEEP DATA
Invoices and order administration: 7 years (Dutch tax law)
Licence records and licence keys: for the duration of the licence plus 2 years
Support correspondence: 24 months after the last contact
Contact form submissions: 12 months
Newsletter subscription: until you unsubscribe
Server logs: 30 days
Analytics data: 14 months or as configured in the tool
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7. SECURITY
We apply appropriate technical and organisational measures, including TLS encryption for all traffic to the Website, access control on administrative accounts, two-factor authentication where available, regular software updates and backups. No system is completely secure; if a data breach affects you and poses a high risk, we will inform you and the supervisory authority as required by law.
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8. YOUR RIGHTS
Under the GDPR you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase data ("right to be forgotten"), where no legal retention obligation applies
- Restrict processing
- Object to processing based on legitimate interest, and to direct marketing at any time
- Data portability - receive your data in a structured, machine-readable format
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority. In the Netherlands this is the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl). You may also complain to the authority in your own country of residence.
To exercise a right, email hello@bookingvue.com. We respond within one month. We may ask for confirmation of your identity, for example by requiring the request to come from the email address used for the order.
Residents of California and other US states
You have the right to know what personal information we collect, to request deletion or correction, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under the CCPA/CPRA. We will not discriminate against you for exercising your rights. Use the same contact address above.
Residents of the United Kingdom
The UK GDPR gives you equivalent rights; you may complain to the Information Commissioner's Office (ico.org.uk).
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9. CHILDREN
The Website and the Software are intended for business use and are not directed at children. We do not knowingly collect personal data from anyone under 16. If you believe we have, contact us and we will delete it.
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10. COOKIES
The Website uses cookies and similar technologies. Details, categories and how to change your choices are set out in our Cookie Policy (/cookie-policy).
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11. CHANGES TO THIS POLICY
We may update this Privacy Policy. The current version is always published on this page with the date of last revision at the top. If changes are significant, we will notify licence holders by email.
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12. CONTACT
Lab-TS
Kooiweg 3 1
8896 JL Hoorn
The Netherlands
hello@bookingvue.com
